Terms & Conditions —
Ken Reid Counselling
Last updated: October 2025

1. Introduction

Ken Reid Counselling (“we”, “our”, “us”) provides counselling, therapy, and coaching services to clients worldwide. By accessing or using our services—including individual counselling, group programs, coaching, and digital services such as Pi—you agree to the terms outlined on this page.

These Terms and Conditions govern the relationship between Ken Reid Counselling and all clients, users, or visitors to our services and website. Please read them carefully before engaging with our practice.

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2. Nature of Services

Ken Reid Counselling is a client-centred practice offering professional counselling and coaching in areas including:

• Relationship and attachment dynamics

• Trauma recovery and self-esteem

• Emotional health and life transitions

• Anxiety, boundaries, identity, and communication

All services are provided by qualified professionals who operate within their respective scope of practice.

Coaching and reflective services (e.g., voice memo coaching or tarot sessions) are not a substitute for therapy or medical treatment. Clients are encouraged to seek additional professional support if required.

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3. Confidentiality

All information disclosed in sessions is confidential and protected under the Australian Counselling Association (ACA) Code of Ethics and Practice.

However, confidentiality may be broken under the following circumstances:

• If there is reason to believe you are at risk of serious harm to yourself or others

• If required by a court of law or legal process

• If written consent has been provided by you to share information with another party

• For professional supervision purposes (where identifying information is not disclosed)

All client records are securely stored for seven (7) years in accordance with legal and ethical requirements.

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4. Session Boundaries and Conduct

Sessions are typically 50 minutes in duration unless otherwise agreed upon.

We ask all clients to:

• Arrive on time for sessions and provide at least 48 hours’ notice for cancellations or reschedules

• Engage honestly and respectfully with their clinician or coach

• Refrain from attending sessions under the influence of alcohol or illicit substances

Our practitioners reserve the right to terminate services if a client engages in ongoing disrespectful, aggressive, or unsafe behaviour.

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5. Payments, Cancellations, and Refunds

Each practitioner sets their own session fee, which will be clearly communicated prior to booking.

Sessions must be paid in full before or at the time of the appointment.
Cancellations made within 48 hours of a scheduled session may be charged the full session fee. Refunds are not provided for completed services.

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6. Record Keeping

Practitioners may take brief notes to support continuity of care. These notes are maintained securely and are not shared without client consent, except where legally required.

Records for adult clients are retained for seven (7) years from the last session. For minors, records are kept for seven (7) years after the client turns 18.

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7. Emergency and Crisis Support

Ken Reid Counselling is not an emergency service.
If you are in immediate danger or require urgent psychological assistance, please contact your local emergency services or one of the following:

• Australia: Lifeline – 13 11 14

• Outside Australia: Please reach out to your local emergency number or suicide helpline.

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8. Termination of Services

Either party may end counselling or coaching at any time. Clients are encouraged to provide at least 48 hours’ notice before discontinuing services.

Practitioners may recommend ending services and referring clients to alternative support if:

• The work is outside the practitioner’s professional scope

• The client’s needs are better met by another service

• Ethical or safety concerns arise

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9. Professional Standards

All counselling services are conducted in accordance with the Australian Counselling Association (ACA) Code of Ethics and Practice.
Clients located outside Australia receive the same standard of care and confidentiality as Australian clients.

Complaints about professional conduct should be directed through the ACA’s formal process: www.theaca.net.au.

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10. Liability and Disclaimer

Ken Reid Counselling and its practitioners make no guarantees regarding outcomes from counselling, therapy, or coaching. Clients are responsible for their own wellbeing, decisions, and actions.

To the fullest extent permitted by law, Ken Reid Counselling shall not be liable for any indirect, consequential, or special damages arising from the use of our services.

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11. Website and Digital Use

Our website and digital products, including Pi, are intended for informational and educational purposes only.
We do not guarantee uninterrupted access or the accuracy of any content provided online.

Users must not reproduce, distribute, or commercially use any material from our website without written consent.

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12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and subject to the exclusive jurisdiction of its courts.

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13. Contact

For any questions about these Terms and Conditions or your services with us, please contact:
kenreidcounselling@gmail.com