Our Commitment to Your Safety

Pi was designed to support emotional reflection in a way that honours your dignity, consent, and psychological safety.

We follow the principles of trauma-informed practice and the Australian Counselling Association (ACA) Code of Ethics — particularly Sections A.2 (Informed Consent), B.1 (Confidentiality), and C.4 (Use of Technology).

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This policy explains exactly how your information is handled so you can make informed decisions about how you use Pi.

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How Pi Handles Data

1. No human at Ken Reid Counselling reads your conversations

Your live chat with Pi is private.
No one at Ken Reid Counselling — including Ken — can access your messages.

Pi does not send your conversations back to our counselling team, and we do not store or review individual chat transcripts.

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2. Pi itself does not remember your conversations

Pi does not have the ability to recall past sessions.
Each session is start-to-finish and does not carry memory forward.

However, this does not mean the data disappears instantly.

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3. Where your data is stored (transparent disclosure)

Pi runs on infrastructure provided by our software developer and the large-language-model provider (e.g., OpenAI or an equivalent platform).

Because of how these systems operate:

• Chat logs must be temporarily stored on the developer’s secure servers

• These logs are stored in a protected environment with strict privacy controls

• No one manually reviews them unless legally required (e.g., safety or law-enforcement requests)

• Ken Reid Counselling does not have access to raw logs

We do not have the ability to delete your data on a rolling basis.
For this reason, it is important that you know:

➡ Your conversations may be retained on developer servers for a period of time.
➡ They are protected by confidentiality, encryption, and strict access controls.
➡ Your data is not used to train public AI models, nor sold, shared, or used for marketing.

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4. No marketing, training, or commercial use

Your conversations are never used for:

• Advertising

• Selling your data

• Training our clinical team

• Social-media content

• Improving Pi’s model without explicit consent

We only use anonymised and fictionalised examples for testing safety features.

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5. Limits of confidentiality

As with all digital technologies, absolute confidentiality cannot be guaranteed.

Your data may be accessed only under the following circumstances:

• Legal requirement (e.g., subpoena, safety investigation)

• Developer-level automated monitoring for system abuse or security threats

• Platform-level safety checks for explicit self-harm content

• User opt-in sharing (e.g., downloading your session to show your therapist)

Pi will always inform you of these limits as part of ethical use.

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Scope & Boundaries of Pi

Pi is not a therapist or clinical service.
Pi provides psychoeducational reflection, not treatment or diagnosis.

Pi cannot provide:

• Mental health or medical advice

• Legal or financial guidance

• Crisis intervention

• Relationship strategies to reunite with unavailable partners

If you are in crisis or experiencing thoughts of self-harm, please contact a human professional or your local crisis line immediately.

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Your Rights

You have the right to:

• Stop using Pi at any time

• Request clarity about how your data is handled

• Ask for a copy of this privacy policy

• Withdraw consent by discontinuing use

Because Pi’s underlying infrastructure is controlled by the developer and platform provider, we currently cannot guarantee deletion of individual chat logs on request. We will update users if this capacity becomes available.

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Informed Use

By using Pi, you acknowledge that:

• Pi does not remember prior conversations

• Your chats may be stored on secure developer servers

• No human at Ken Reid Counselling reviews your messages

• Your data is not used for marketing or training

• Pi provides emotional reflection, not clinical therapy

• You accept the inherent limits of confidentiality in digital communication

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Questions or Concerns

If you would like clarification about this policy or have a concern about your data, please contact:

📧 kenreidcounselling@gmail.com